There are many third-party apps available through Zoom’s App Marketplace. Temple has licensed some of these apps, which have been integrated into our Zoom instance. Any new third-party apps, if needed, should be requested through the Purchasing Pre-Approval process. This process reviews accessibility, security, and will determine if the University already licenses a similar app. Please continue to submit requests via tuhelp.temple.edu for Zoom Publisher app requests and for third-party apps that are already in use.

Who can use Zoom?

Zoom accounts are available to all current Temple students, faculty and staff. With a Zoom account, you can host an unlimited meetings with up to 300 participants. Meeting participants are not required to have a Zoom account.

How do I join a meeting?

Meetings can be joined through an email invite, from a browser through Temple’s Zoom home page, from the Zoom desktop and mobile app, by phone, and with a video conferencing system. Each meeting will have a unique meeting ID that is required to join a Zoom meeting. If you are joining by phone, you will need the teleconferencing number provided in the invitation. Meetings can also be scheduled on behalf of another user when scheduling permission has been granted.

• Scheduling a Meeting (zoom.us)
• Scheduling Privileges (zoom.us)

How do I schedule a meeting?

Zoom offers multiple methods to schedule a meeting. As the meeting host, you have control options for your scheduled meetings. Meetings can be scheduled from the Zoom desktop and mobile app, from a browser through Temple’s Zoom home page.

How do I invite others to join a meeting?

There are several ways to invite participants to a scheduled or instant meeting. The most common method is to join by meeting invite. Meeting invites can be sent to your participants via email or by copying the meeting invitation and sending it to participants using other methods such as instant messaging. You can also learn more by viewing any of these Zoom websites.

• Inviting Other to Join a Meeting (zoom.us)
• Invite to an Instant Meeting (zoom.us)
• Invite to a Scheduled Meeting (zoom.us)
• Invite by Phone (zoom.us)
• Invite a Room System (zoom.us)

As a meeting host, can I mute participants?

Method 1: When scheduling a meeting, scroll down to Meeting Options and select Mute participants upon entry. Once it is time for people to start participating, you can unmute them by clicking Manage Participants and then Unmute All.

Method 2: If you did not select the option to Mute participants upon entry when setting up the meeting, select Manage Participants and then Mute All. You can also check the box to Allow participants to unmute themselves. To unmute everyone, select Manage Participants and then Unmute All.

• Mute All And Unmute All (zoom.us)

I'm trying to create a Zoom meeting and I cannot add a student, faculty or staff member as an alternative host.

If the person you would like to be the alternative host is a student, faculty or staff member, have them log in to Zoom using their AccessNet username at temple.zoom.us. They will then receive a license and will be able to be added to a meeting as an alternative host. 

If the person you would like to be the alternative host is not a student, faculty or staff member, they will first need to request a Guest AccessNet account. Once they have a guest account set up, they can log in to temple.zoom.us with the guest account and will then be able to be added to a meeting as an alternative host. 

What is the difference between a meeting and a webinar?

The Meeting and Webinar platforms offer similar features and functionality, but have some key differences. Meetings are designed to be a collaborative event with all participants being able to screen share, manage their video and audio and view other attendees. Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat and answer polling questions. The host can also un-mute the attendees.

Temple has a limited number of webinar licenses available. To request a webinar license, please submit a ticket through TUhelp.

• Side by Side Comparison (zoom.us)

How do I record a meeting?

You can record your Zoom meeting or webinar locally to your computer or to the cloud. Locally recorded meetings and webinars can only be accessed on the computer that recorded the meeting. Cloud recordings can be accessed through Canvas. The host must record the meeting or grant a participant the ability to record. To start recording a meeting, click the Record icon on the Zoom toolbar.

• How to Enable Local Recording (zoom.us)
• Starting a Recording (zoom.us)
• Assign a participant recording privileges (zoom.us)

A Zoom storage policy is being developed and this site will be updated once the storage policy is finalized.

For how long are recordings stored?

The Zoom recording retention policy for faculty/staff is 120 days, and the recording retention policy for students is 30 days. This means:

• All recordings older than 120 days will be deleted for faculty/staff.
• All recordings older than 30 days will be deleted for students.

These recordings will be moved into the Zoom trash and permanently deleted after 30 days. An email notification will be sent seven days before the recording is permanently deleted. If you wish to keep any of these recordings, please see the section below on downloading the files.

How can I download my recordings?

To download a recording to your computer, go to zoom.temple.edu and click Sign In. Then click Recordings on the left. Next, click the button next to the recording and select Download.

You can then upload the Zoom recordings from your computer to OneDrive. To learn how, see the Microsoft support video on uploading files. For further details on OneDrive, see the Getting Started page. Please be aware that certain Zoom features such as chat, captioning and transcripts will not appear when the recording moves to OneDrive.

How can I delete recordings I no longer need?

To delete a recording, go to zoom.temple.edu and click Sign In. Then click Recordings on the left. Next, click the button next to the recording and select Delete. To delete multiple recordings, click the checkboxes on the left and select Delete Selected.

How do I transcribe a Zoom Meeting?

The Zoom recording will automatically transcribe the audio of a meeting or webinar recorded to the cloud. After this transcript is processed, it appears as a .MP4 file in the list of recorded meetings.

• Transcribe Cloud Zoom Recordings (zoom.us)

Are there any “best practices” for meetings and webinars?

• Best Practices and Resources (zoom.us)

Will Zoom work internationally?

Yes. You can start or join a meeting from any international location using PC, Mac, & Linux, Android & iOS, H.323/SIP devices or telephone dial-in.

Country Specific Notes (zoom.us)

Can I use Zoom in my Canvas course?

Yes. Zoom is enabled by default in all Canvas courses. Click the Zoom link in the left-hand course menu to get started.

Is our version of Zoom HIPAA compliant?

Our current implementation of Zoom is not HIPAA compliant, and therefore, cannot be used for HIPAA and Personal Health Information (PHI) related activity.

How to add Zoom to Microsoft Outlook

1. Open the Outlook app on your computer.
2. Click the 'Get Add-ins' tool button found on the ribbon.
3. In the pop-up window, search for Zoom Scheduler.
4. Select Add to install this plug-in to Outlook.
5. To create a Zoom meeting in Outlook, go to the calendar and create a new meeting.
6. In the Home tab, click New Meeting.

How to update a Zoom meeting via your Outlook Calendar:

1. Open the Outlook desktop app and switch to calendar view.
2. Double-click a Zoom meeting to display the meeting details.
3. Click Add a Zoom Meeting to display the Zoom meeting options.
4. Change your meeting options and click& Update to apply the changes.