Welcome to the new TUportal. If you're not already logged in click the button below. If you are logged in, click here.
Current Status: Alert
New Time Limit for Retaining your Panopto Content
Effective January 6, 2025, Information Technology Services (ITS) is implementing a new time limit for retaining content on the Panopto video hosting platform (video.temple.edu). We are doing this to adhere to our contractual agreements with Panopto and limit potential risks associated with storing unused video content and user data.
Retention Timeline Details
In most cases, any content (including class captures) you have in Panopto that has NOT been viewed/played within the last 24 months (2 years) will be deleted on an ongoing basis. Note: If you are employed by the Temple University Libraries and University Press or are a student, faculty or staff member in one of the following professional schools, your retention time limit is 48 months (4 years):
Tips:
For more information review the ITS Panopto Retention Guidelines page.
FAQs
Will I be notified before my content is deleted? No. Unfortunately, due to a limitation of Panopto, we are currently unable to notify you before your content is deleted. We will, however, periodically send out general reminders of these retention guidelines. You can check the Last Viewed and Creation Dates of your videos to make sure they are not at risk of deletion.
Will my content still be viewable in Canvas once it is deleted? No. If you added a Panopto recording to your Canvas course, it will no longer be viewable once it is deleted from Panopto.
How will the new rules affect my non-video content? Non-video content (e.g., transcripts or quizzes) is subject to the retention time limit of the video with which it is associated.
For example, if a video has a last viewed date of May 10, 2024, but a quiz associated with that video was last viewed on September 1, 2023, the quiz will stay if the video stays.
How will this affect content migrated from Ensemble or Echo360? If your content was migrated from Ensemble (September 2022) or Echo360 (July 2023), the last viewing date is when the migration occurred, unless it was viewed more recently.
For example, if your video was migrated from Ensemble in September 2022 but later viewed on April 13, 2024, the retention time limit will be based on April 13, 2024.
Can I request an extension? Yes. Please submit your request along with a justification at tuhelp.temple.edu.
Questions? To learn more about Panopto, visit the ITS Panopto page.
For questions, please contact the Technology Support Center at tuhelp.temple.edu and (click Chat or Request Help) or call 215-204-8000.
Ensemble Video Redirect Links to be Disabled on 10/1
As you may recall, Information Technology Services (ITS) migrated all content from the Ensemble video hosting platform to Panopto in 2022. To ease the transition to the new platform, we then redirected all existing Ensemble links to the corresponding videos in Panopto. The redirects were designed to last for two years.
We are now approaching the two-year mark and are planning to disable these redirects on Tuesday, October 1.
Action May Be Required to Avoid Broken Links If your Canvas courses or webpages have embedded video links older than two years, check if they point to Ensemble. If so, you will need to update them to point directly to Panopto before October 1, as they will no longer work after this date.
Need Help? Need help finding the links to your videos in Panopto or have other questions? Please contact the Technology Support Center at tuhelp.temple.edu and (click Chat or Request Help) or call 215-204-8000.
Current Status: Advisory
To Students:
Mac Users: Hold Off Upgrading to macOS Sequoia
Apple will release its latest operating system, macOS Sequoia, on Monday, September 16. At this time, Information Technology Services recommends not installing this upgrade, as you may encounter compatibility issues with various applications used at the university.
We will evaluate macOS Sequoia when it is released and notify you in a later announcement when it is safe to install this upgrade.
Questions? Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.
To Faculty and Staff:
Apple will release its latest operating system, macOS Sequoia, on Monday, September 16. At this time, Information Technology Services recommends not installing this upgrade, as you may encounter compatibility issues with various applications used at the university. Once our vendors certify that key applications used in our environment are compatible, we will notify you that it is safe to install this upgrade. If you use a Mac outside of work, you may also want to confirm that your software is compatible with macOS Sequoia before upgrading.
