To better reflect the nature of our services, the Information Technology Services ‘Help Desk’ has been renamed the Technology Support Center. Staffed by professional consultants and technical student assistants, we will continue to be available to help with your technology-related issues. Connecting to Temple's WiFi Located in a Temple residence hall with a phone, laptop, game console or other smart device? We can help you to get connected.
Having trouble connecting from another campus location? We can help with that too. Quick Tip: Make sure you are connecting to the Eduroam network! For detailed instructions on connecting your device, visit the Wireless on Campus website. Multi-Factor Authentication and OWLcard Mobile Contact us if you need help with registering a phone for Multi-factor Authentication or setting up OWLcard Mobile.
Tech Tune-Up Having trouble with your computer? Our Tech Tune-Up sessions offer comprehensive software services, such as removing viruses and malware, reinstalling your macOS or Windows operating system (provided you have the original license), backing up your data, and more. To get started, contact the Technology Support Center at tuhelp.temple.edu or any method listed below. After an initial consultation, we will schedule an appointment if needed. Visit the Tech Tune-Up webpage for more information. This service is available at no cost to currently registered students. Access to Temple Systems Whether you need assistance with activating or renewing your AccessNet account, or logging in to a Temple system (e.g., TUportal, Canvas or TUmail), our consultants can help. Apple Repair at OWLtech As an extension of the Technology Support Center services, repairs for Apple devices are available via the OWLtech Store. Learn more about OWLtech repair services at shopowltech.com/service. Need Tech Help?
In addition to all the services listed above, the Technology Support Center will try to assist you with general tech questions or issues you may encounter when using Temple’s systems.
The Technology Support Center offers walk-in technical support in addition to assistance by phone, email, chat, and online. See our complete hours of operation on the Technology Support Center website.
Chat or Request help: tuhelp.temple.edu Phone: 215-204-8000 Email: help@temple.edu Location: The Bell Building, Room 106
