To better reflect the nature of our services, the Information Technology Services ‘Help Desk’ has been renamed the Technology Support Center. Staffed by professional consultants and technical student assistants, we will continue to be available to help with your technology-related issues. Connecting to Temple's WiFi Located in a Temple residence hall with a phone, laptop, game console or...

Tech Bits: Create Your Personal Booking Page with Bookings With Me Looking for a better way to schedule meetings and appointments with your colleagues or office hours with students? Bookings with me is a personal scheduling page that integrates with your Outlook calendar for hassle-free scheduling. Bookings with me allows people to schedule 1:1 meetings with you based on...

Over the past several weeks, members of the Temple community have been targeted by multiple email phishing campaigns. Please use extra caution with any email that asks you to click on a link or directs you to provide personal information in any way.   The senders of these email messages can be disguised as Temple-affiliated offices, such as the ITS Help Desk, Financial Aid or Human...

Over the past year, Information Technology Services (ITS) has been working to develop an IT service catalog. The development and maintenance of a service catalog is a best practice in any IT organization.   The service catalog is based on the Educause Higher Education IT Service Catalog model. We believe that the implementation of a service catalog in various formats across our web...

Information Technology Services (ITS) invites you to attend the following upcoming Microsoft 365 training sessions: Getting Started with Microsoft Teams Explore the fundamental capabilities of Microsoft Teams and learn how to seamlessly connect with your colleagues, foster dynamic conversations and enhance collaborative efforts. Join us as we guide you through the essentials of Teams,...

Last month, Temple University launched a one-touch personal safety app, TUSafe, as a replacement for the Temple Guardian app.  The new app has enhanced safety features that allow you to directly connect with Temple University’s Department of Public Safety. With TUSafe, you can make emergency calls, use a "panic button" to call and send your location to Public Safety,...

Does the email you just received seem suspicious? If so, pause before you click! Cyber criminals may be trying to fool you into providing personal information and passwords using a phishing scam. Consider the following tips to recognize a phishing scam so you don't get caught: The message was sent by an unfamiliar or unexpected sender. Phishing emails are often disguised, appearing to come...

The fall semester is almost here, Owls! With classes starting soon, here are some Temple tech tools and resources to help you succeed this semester: Log in to TUportal to access important tools, apps, resources and systems. Starting Thursday, August 24, you will notice TUportal has a new look! New enhancements have been implemented to optimize your experience. See...

Starting on Thursday, August 24, you will notice the following new enhancements on the TUportal website: New Condensed Screen The page will be condensed to display on the center your screen and the announcements will be more visible by appearing at the top left: Expanded TUapplications menu The TUapplications menu will appear at the top and will include a built-in search feature to quickly...

As part of the university's ongoing efforts to reduce costs, Information Technology Services has made the decision to discontinue the Multi-Factor Authentication (MFA) Call Me option. Prior to, and throughout the fall semester, ITS will slowly phase out this option. You will still be able to easily log in, however, using one of the other existing authentication methods. To learn more about...

To:    Temple University Students, Faculty and Staff From:    Larry Brandolph, Vice President for IT and University Privacy Officer Subject:    National Data Breach Concerning TIAA and National Student Clearinghouse Date:    July 12, 2023 Temple University's Information Technology Services (ITS) is currently gathering additional...

You may already use Microsoft Teams to collaborate with your co-workers, but did you know that you can also use Teams to make and receive calls? When placing calls via Teams, recipients will see the phone number you have selected for outbound calls. Upon activation, you can specify days and times that you would like to receive calls. Teams Calling is compatible with the Teams desktop,...

To: faculty and staff using ITS-managed Windows computers In the coming months, ITS will enroll your Temple Windows computer in Microsoft Intune. Microsoft Intune is a mobile device management (MDM) and mobile application management (MAM) service that enables technical support groups to securely manage Temple users, computers, and mobile devices on campus or remotely. Your computer will be...

Ready to improve your skills or learn something new? LinkedIn Learning provides thousands of instructional videos and training on business, creativity and technology topics taught by industry experts.  Getting Started  To access LinkedIn Learning, go to TUportal, and under TUapplications, click LinkedIn Learning. If you are logging in for the first time, you...

Interested in using Adobe applications but not sure where to start? Adobe Creative Cloud offers in-depth tutorials for their most popular applications. Whether you’re a beginner or a pro, you can learn step-by-step techniques by working with sample files as hands-on tutorials guide you through the learning experience. Subscribe to Adobe Creative Cloud Before you get started, make...

Looking for a more seamless login experience when visiting Temple websites? We strongly recommend using the free Duo Mobile app together with Multi-Factor Authentication (MFA). With Duo Mobile, you can quickly log in to Temple's websites by approving a push notification rather than responding to a text message or phone call. Installing the Duo Mobile App If you already...

Information Technology Services (ITS) invites you to attend the following upcoming Microsoft 365 training sessions: Intro to Power Automate Tuesday, March 14, 12:00 pm – 1:30 pm Register Now Microsoft Teams 101 Tuesday, March 21, 12:00 pm – 1:00 pm Register Now Approvals in Microsoft Teams, Getting Started with Microsoft Bookings & FindTime Tuesday, March 28, 12:00 pm – 1:00...

Information Technology Services will be upgrading Temple's network firewall on: Tuesday, January 10 at 8:00 pm through 3:00 am (Eastern Time) on Wednesday, January 11 Please see the planned network outage details below: 8:00 pm to approximately 8:30 pm on Tuesday (1/10) There will be a full network outage. No university systems will be accessible during this time. 8:30 pm on Tuesday...

As recently announced, Panopto, an industry leader in video capture, storage and streaming is replacing Ensemble as Temple's video hosting platform. Panopto Webinar Panopto is offering a free one-hour basic training webinar to learn how to create, edit, and share videos. A recording of the webinar will be sent to everyone who registered. Upcoming dates for the webinar are: ...

On Tuesday, July 19, from 10:00 pm to 11:59 pm, Information Technology Services will perform maintenance on the TUsecurewireless, TUresnet and Eduroam wireless networks. No downtime is expected during this period. Be on the lookout for new prompt When trying to connect after this time, you may be prompted to trust a new certificate. If you see this prompt, be sure to trust the certificate. ...

As recently announced, Panopto, an industry leader in video capture, storage and streaming is replacing Ensemble as Temple's video hosting platform. Panopto offers many benefits, including the ability to: easily incorporate your video files into your Canvas courses, record content using your Windows PC, Mac, or mobile device, and search inside videos as easily as you search the web. ...

It’s easy to get sidetracked by social media, text messages and email notifications when trying to get work done. Be more productive and keep distractions to a minimum using your phone’s focus features! Apple iOS ​​​​​iPhone users running iOS 15 can use Focus to allow notifications from selected contacts and applications to match productivity goals, customize Focus preferences for different...

Make the most of your meetings by taking advantage of Zoom's latest options. To personalize the new options, first make sure that you have the latest version of Zoom installed on your computer by following the steps below. Obtaining the Latest Version of Zoom Download the latest copy of Zoom Client for Meetings from the Zoom Download Center so you have the latest features. Once the...

Google has announced a change in its business model that will end unlimited file storage for universities effective July 2022. (Temple has been granted an extension until December 2022.) As a result of this change, the amount of storage space available to Temple will decrease by roughly 90%. Information Technology Services (ITS) has been working with our campus partners to develop plans to...

To better safeguard your personal information and security, Temple will be requiring the use of Multi-Factor Authentication (MFA), formerly publicized as Two-Step Verification, when logging in to all major university websites by June 2023 (previously January 2023). These sites include TUportal, TUmail, Canvas, Zoom, Microsoft 365, Adobe Creative Cloud, among many others.   There are...

Virtual App and Desktop Access (see highlighted box below) will be retired on Thursday, May 19. The Remote Desktop Connection app within this group of applications will be retired on Monday, May 9. Most of these applications have an updated way to be accessed. Some will be discontinued. For more information please visit our webpage. Network Access (VPN), the left box, will remain available. ...

The Computer Recycling Center (CRC) offers affordable pre-owned electronics, and now is the perfect time to pick up a full desktop computer solution with the Spring Celebration Sale! Throughout the month of April, the CRC is offering the CRC Spring Celebration Bundle. For $25, you can purchase an HP desktop, monitor, keyboard and mouse from the Surplus Electronics Webstore. With any bundle...

As spring approaches, so does registration season! Priority registration starts on Monday, March 28 (Summer 2022 courses) and on Monday, April 4 (Fall 2022 courses). Summer 2022 Late Registration Fees Please be aware that late charges will begin on Monday, May 9 (Summer I term) and Tuesday, June 21 (Summer II term). Fall 2022 Late Registration Fees The Fall 2022 term will begin late fee...

Wondering how to continue communicating and collaborating effectively with your co-workers while you work at home? Microsoft Teams allows you to create a collaborative workspace where all the members of your work group can communicate and share files in one central location. To get started setting up your team: Go to portal.office.com and log in with your AccessNet and password. Note...

Temple University has launched a free personal safety app, Rave Temple Guardian. Temple Guardian allows students, faculty and staff to directly connect with Temple University Police. With the Rave Guardian app, you can chat with campus police, request a virtual guardian (friend, family member or campus police) to monitor your walk to a destination, or call the police while simultaneously...

As we are in the midst of tax season, here are some cyber safe tips to help protect your personal and financial information from cybercriminals: 1.    File your tax return as soon as possible. The sooner you submit yours, it becomes impossible for a fraudster to submit another return with your personal information. Also, when filing online, make sure to file on secure HTTPS...

Over the past several weeks, Temple and many other institutions have been the target of multiple email phishing campaigns. It is important to use extra caution with any email that asks you to click on a link or directs you to provide personal information in any way. These email messages often reference unsolicited job opportunities or have a pressing tone about them urging you to take...

Want to start designing, but don't know where to start? Adobe Creative Cloud Express (formerly Adobe Spark) is a simplified and easy to use web and mobile application that allows users to create, edit and design multimedia content. From sprucing up a final presentation, to designing your own logo, Creative Cloud Express makes it easy to embark on creative projects by providing thousands of...

As we start a new semester, please help spread the word about Temple's technology resources available for students. Visit our new ITS website at its.temple.edu. The site provides information on our resources and services in a colorful, easy-to-digest format. For more comprehensive information, click the Resources for Current Temple Students, Faculty and Staff link on the home page. You will...

The new semester is right around the corner, Owls! With classes starting next week, we wanted to share these Temple technology resources to make sure you have the tech tools to succeed this spring: Visit our new ITS website at its.temple.edu. The site provides information on our resources and services in a colorful, easy-to-digest format. For more comprehensive information, click the...

OWLtech is excited to launch a new line of Lenovo products, such as laptops, ultrabooks, monitors and cases; all available to order for personal purchases through shopowltech.com. Through the new webstore, you can now conveniently shop Lenovo products and pay online, then have your order shipped directly to you! The launch of Lenovo products now adds to the list of other favorite brands offered...

As we get closer to finals, the last thing you want to happen is to lose that big final project or essay you have been working on! There’s always the possibility that your computer can crash or the file can become corrupted. To avoid this risk, back up your work using Temple’s free cloud-based storage options: Microsoft OneDrive offers up to 1TB of free cloud storage space. Google Drive...

Tech Bits: Use FindTime to Schedule Meetings in Outlook Trying to schedule a meeting with a large group of people? To simplify the effort in finding a suitable time for everyone, try the FindTime feature in Outlook. FindTime suggests available meeting times based on the Outlook calendars of the attendees. You then select a few of these times and send them out as a meeting poll. Attendees then...

Tech Bits: Best Practices for Collaborating on Teams Wondering how to make the most out of your Microsoft Team? Here are a few tips and links to help get started working with the application: To learn how to add members or guests to a Team, see Adding Guests To Teams.   To learn how to create a team, see Create Your First Teams and Channels in Microsoft Teams. Note: Public Teams can...

Tech Bits: Save Time with Microsoft Templates Looking to save time putting together a PowerPoint presentation for your final project? Looking for inspiration for designing engaging slides? Want to put together a professional cover letter or resume for your job search? Save time creating your next project using Microsoft templates. Each template integrates a set of fonts, color schemes,...

Tech Bits: Learn how to do your part. #BeCyberSmart Want to learn how to be more cyber secure? With October being Cybersecurity Awareness Month (previously known as National Cybersecurity Awareness Month), and being connected online now more than ever, Information Technology Services (ITS) will be sharing information all month long on how to protect your devices, yourself and others when...

As the new semester begins, check out these tips to guide you through the beginning of the spring 2021 semester and help you get started with ease. Don't forget that Microsoft 365 is available for all Temple students for free. You can download and install the software on up to five PCs or Macs via TUportal. For details on the programs included, see the ITS Microsoft 365 information page. ...

Tech Bits: Join our "Team" to Learn More about Microsoft 365 Apps Looking for some resources to help you take full advantage of Microsoft apps, such as Outlook, OneDrive and Teams? Join our Learning Microsoft 365 team in Microsoft Teams! (New to Microsoft Teams? See our Getting Started page to learn more.) Inside the Learning Microsoft 365 team, you will find information on learning Microsoft...

Have a big virtual presentation coming up for your department or hosting a lecture in front of Zoom attendees? Want to rehearse your presentation beforehand to perfect your public speaking skills? Try using PowerPoint Presenter Coach. PowerPoint Presenter Coach is a feature that comes with PowerPoint online, which is available through Temple’s Microsoft 365 offering. The feature allows you to...

Ever worked on a Word document and thought a specific page would look nice in landscape orientation instead of portrait? Maybe you want to insert a bar graph in your report or artwork into a portfolio.  Don't compromise the visual elements in your document by locking them in portrait orientation. Easily convert those specific pages into landscape in a few easy steps.  ...

Tech Bits: Personalize Your Cherry & White Directory Entry Did you know you can customize your Cherry & White directory entry? You can create up to five email aliases, update your preferred name or indicate your pronouns. Create or Update an Email Alias Log in to TUportal and from the Home tab, click Cherry and White Update under TUapplications on the left.   Then click Update...

Tech Bits: Use TUmail Encryption When Sending Confidential Data Need to send someone confidential data, such as a birth date, social security number, driver's license number, financial statement or HIPAA protected health information? If so, make sure to protect it using the encryption feature in TUmail. To use this feature, see our quick instructions. Note: If you already use the TUsafesend...

Tech Bits: What's New at OWLtech for Fall 2021 Happy first week of the Fall 2021 semester! With the new semester now underway, perhaps you are thinking your technology could use an upgrade to help you get through the new academic year. If so, Temple’s OWLtech store has you covered with the following promotion and new services: Back-to-School Promotion Still shopping for a new laptop or...

Tech Bits: Spread the Word About Technology Resources The fall semester is about to begin! As students return, please help Information Technology Services spread the word about Temple's technology resources. Microsoft 365 is available for current Temple students, faculty and staff for free. The software is available for download on up to five PCs or Macs via the Microsoft Download link...

Tech Bits: Start the Semester with Temple Technology The new semester is right around the corner, Owls! With classes starting next week, we wanted to share these Temple technology resources to make sure you have the tech tools to succeed this fall: Download and install Microsoft 365 for Windows and Mac on up to five PCs or Macs via the Microsoft Download link in TUportal under...

Tech Bits: Countdown to Semester Start - 14 Days The fall semester will be here before you know it. If you have any technology needs, now is a good time to get your requests in. Soon Information Technology Services staff will be busy assisting students at the start of the semester. If you have been working remotely and are planning to return to campus, plan to stop by your office well in...

With conducting work and meeting virtually more than ever, it’s important to have a reliable internet connection. However, there are moments when sometimes our experiences online get interfered by a spotty connection. Here are some troubleshooting tips to help you when dealing with internet connection issues: Conduct a Speed Test Find out how fast your internet connection is currently...

Want to promote a lunchtime book club in your department? Planning a virtual event or conference? Looking to post your department's workshop details? Try sites.temple.edu. Sites.temple.edu enables you to create a polished, professional-looking website using WordPress, a content management system popularly used by companies and organizations. Features Sites.temple.edu offers a number of...

As we are in the midst of tax season, here are some cyber safe tips to help protect your personal and financial information from cybercriminals:File your tax return as soon as possible. The sooner you submit yours, it becomes impossible for a fraudster to submit another return with your personal information. Also, when filing online, make sure to file on secure HTTPS sites only. Watch out for...

Do you regularly send email with similar content or a similar format, such as recap minutes of your club meetings or other events? Before re-typing each message from scratch, consider taking advantage of the email template feature in Outlook 365. Outlook 365 Click New message or New Email to start a new email message in Outlook, then: Outlook on the web - at...

Do you find yourself sending emails to team members containing similar content or a similar format, such as project meeting recaps or reminders? If so, consider using the email template feature in Outlook to more efficiently send these types of emails in the future. Outlook 365 Click New message or New Email to start a new email message in Outlook, then: Outlook on...

Need a better way to feature your campus club's events, photos or sign-up information? Planning to redo your fraternity/sorority website but don't know where to start? Looking to create an online portfolio to showcase your work for internship applications? Try sites.temple.edu. Sites.temple.edu enables you to create a polished, professional-looking website using WordPress, a content...

Trying to figure out the best time to meet virtually for a group project? Wondering who’s interested in attending your club’s event? Want to get feedback on a proposed topic? Try using Microsoft Forms to quickly create a questionnaire and gather this information.Creating a FormGo to portal.office.com and log in with your AccessNet and password. Note that the first time you log in, you...

As the new semester approaches, check out these tips to guide you through the beginning of the spring 2021 semester and help you get started with ease. Don't forget that Microsoft 365 is available for all Temple students for free. You can download and install the software on up to five PCs or Macs via TUportal. For details on the programs included, see the ITS Microsoft 365 information...

Looking for fun activities to do at home this holiday season? Microsoft offers a variety of family activity templates to enjoy using PowerPoint and Word. Some of these templates include coloring books, crosswords, fill-in stories, photo albums and more. To get started: Go to the Microsoft family activity templates site. Select a template you like and click Download. Make any changes...

It's the day before finals and the last thing you want to happen is to lose all your study guides, final papers and projects. There's always the possibility that your computer can crash or the file can become corrupted. To avoid this risk, back up your work using Temple's free cloud-based storage options: Microsoft OneDrive offers 1TB of free storage space. Google Drive offers unlimited...

Need feedback on a presentation or report? Wondering who can attend your event? Want to solicit ideas on a project or take a vote on how to proceed? Try using Microsoft Forms to quickly create a questionnaire and gather this information. Creating a Form Go to portal.office.com and log in with your AccessNet and password. Note that the first time you log in, you may have to first enter your...

Have a big virtual presentation coming up for your department or hosting a lecture in front of Zoom attendees? Want to rehearse your presentation beforehand to perfect your public speaking skills? Try using PowerPoint Presenter Coach. PowerPoint Presenter Coach is a feature that comes with PowerPoint online, which is available through Temple’s Microsoft 365 offering. The feature allows you to...

Have a long research paper that’s due at the end of the semester? Want to find an easier and less time-consuming way to manage all your sources and cite them? Consider using the Citation tools in Google Docs and Microsoft Word. The Citation tools are a great way to add all your sources and turn them into in-text citations and bibliographies for MLA, APA or Chicago style formats. Google Docs ...

If your web browser seems to be acting a bit sluggish, try clearing out the browser cache (pronounced cash). The cache is a holding area where your computer temporarily places web pages that you've viewed. This is done so when you view the pages again, the browser can quickly reload the page elements, such as logos and images, without having to download them. The web browser also saves cookies...

(See our faculty and staff version too.) Wondering how to communicate and collaborate effectively with your classmates while online? Microsoft Teams allows you to create a collaborative workspace where all the members of your work group can communicate and share files in one central location. To get started setting up your team: Go to portal.office.com and log in with your AccessNet and...

Are you using Microsoft Planner to manage individual projects or Microsoft Teams to collaborate with others in your work area? While these tools are very useful on their own, you can also combine them for even more effective results. First, a quick refresher: Teams provides a collaborative workspace where all the members of your work group can communicate and share files in one central...

Ever hosted a Zoom meeting and wanted to mark-up the content on the screen to help identify key items? Try the annotation feature that allows you and your meeting participants to add notes, drawings, and highlights to the content that is shared on your screens. This feature works great to help a team work collaboratively and edit projects like a report or presentation, or to show steps on how...

Now that we are studying and working remotely, getting to know one another has become a bit of a challenge. Consider adding a profile photo to your Temple apps to help people learn more about you: Add a Profile Photo to Zoom Go to zoom.temple.edu. Then click Sign In and log in with your AccessNet username and password. On the left navigation pane, click Profile.9 Under the icon of a...

To continue with National Cyber Security Awareness Month (NCSAM) tips, in part 4, we focus on how to keep a clean machine: Make it a practice to install operating system and software updates as they're released. They're important because they include security patches, bug fixes and new features. Note: At this time, we recommend not installing the macOS Catalina upgrade...

So far this October we have shared how to Own IT, Secure IT and now it is time to Protect IT with part 3 of our National Cyber Security Awareness Month (NCSAM) Tech Bit.  Protect your identity. Continue to be vigilant for phishing messages and report them. These tricky messages are often disguised as mail from a familiar office or colleague with an...

Want to be more cyber secure? Information Technology Services is sharing information all October for National Cyber Security Awareness Month (NCSAM) to help you protect yourself online. This year's theme is Own IT, Secure IT and Protect IT. So, let's jump right in!  Own your accounts:  Strengthen your password by using phrases, numbers and symbols to secure your online accounts....

During the past couple of weeks, email has been making the rounds at Temple under the guise of bogus job vacancies and false tampering of Microsoft Outlook recovery settings. These emails were sent by hackers who use all kinds of tricks to try and get access to your personal information. So what should you do? Remember these five tips to recognize phishing scams so you don't get caught: The...

Been recruited to create a presentation for your class project group? Agreed to design a poster? Want to give your research paper a refresh? Instead of starting from scratch, get a head start on design with nicely laid out Microsoft templates equipped with fonts, color schemes and graphics. Select from posters, infographics, presentations, brochures and more. To get started: Go to...

Been recruited to create a presentation for the next meeting? Agreed to design a poster? Want to give your reports a refresh? Instead of starting from scratch, get a head start on design with nicely laid out Microsoft templates equipped with fonts, color schemes and graphics. Select from posters, infographics, presentations, brochures and more. To get started: Go to the Microsoft templates...

Ready to compile the final version of a departmental report with sections submitted by various stakeholders? Here’s how to quickly remove all the formatting, so you can easily give the document a unified appearance: Microsoft Word Press the Control (PC) or Command (Mac) key and simultaneously type the letter A to select all of the text in the document. Next, click the Clear All Formatting icon...

Ready to compile the final version of a group paper with sections submitted by various contributors? Here’s how to quickly remove all the formatting, so you can easily give the document a unified appearance: Microsoft Word Press the Control (PC) or Command (Mac) key and simultaneously type the letter A to select all of the text in the document. Next, click the Clear All Formatting icon () on...

Ah, spring break. The perfect time during the spring semester to unwind and relax from a busy past few weeks of exams, papers and class lectures. It is also the perfect time to take a break from taking any calls for a few days. In case you didn't know, there's a convenient way to do this. If you receive a phone call that you would not like to answer at that moment, your phone gives you a quick...

Ever receive a phone call in a meeting or in the middle of something that you're unable to answer? In case you didn't know, your phone gives you a quick option to easily send a text message to that person while declining the call. When you see that you're getting a phone call, tap Message (iPhone), or Send Message (Android), then tap which text message you would like to...

Google is convenient for finding information. You type in the search bar a topic and get thousands of results in seconds. But did you know there are Google Search features that can make searching easier? Here are three helpful search features. Right-Click, or Control Click, to Search Google Reading an article and want to learn more about a topic in it? If using Google Chrome, search for more...

During the past couple of weeks, email has been making the rounds at Temple under the guise of bogus job vacancies and false tampering of Microsoft Outlook recovery settings. These emails were sent by hackers who use all kinds of tricks to try and get access to your personal information. So what should you do? Remember these five tips to recognize phishing scams so you don't get caught: The...